TIMING

Delivery times

How long does it take to receive a custom order?

Production times are the result of a complicated process, which is why the timing is rough (therefore not guaranteed) and varies according to the period in which you placed your order.

Standard Timings:

for each product you can find the approximate delivery times updated in real time. Just go to the page of the product you want to order and read the box under the button "Add to Cart“, you will also find this information during checkout and in the order confirmation email!

Priority Production*:

production lasts 20-25 days plus shipping, a surcharge of €50,00 + VAT is applied.
Useful if you want your order to be delivered within 30 days.

Express Production*:

delivery in approximately 15 days, a 40% surcharge is applied to the total.
The order is shipped via Express courier to ensure rapid delivery in 24/48 hours.

* Priority or Express production must be requested by contacting us via email or via chat on the website, this is because not all products are compatible with these services and in some periods of the year they are suspended.

Production Processes

Production includes different phases, we will illustrate them better to help you understand what happens after placing the order.

1) processing: your order is forwarded to the graphics department which will check that the files sent and the graphics are correct. After a careful check they will process your order file to prepare it for printing.

2) Queues: the order is placed in the production queue together with all the other orders, the waiting times vary according to the number of orders received in the current season.

Shipping

When production is completed and the package containing your order will be delivered to the courier, the following times will be required (indicatively) based on the delivery area:

• Italy: 1-3 (working days);
• EU: 2-5 (working days);
• Extra EU: 3-7 (working days);

3) Print: now it's your turn, we can proceed with the printing of your custom graphic and transfer it to the fabric pieces.

4) Tailoring: after printing, the pieces of fabric are sent to the sewing department. Your product takes shape and soon you can wear it.

5) Check: once all the previous phases have been passed, your order is carefully examined and checked in our operations center. If everything is ok, we are ready to ship!

Customs duties

For countries outside the EU it will be required (in most cases) to pay the tariff and customs duties that change according to the country of destination. These charges will be a customer charge who will eventually be contacted by customs to clear the package. For any additional information please contact us.